Repair in Europe: If the required parts are in stock locally, the process can be quick. After you submit a warranty or repair request and ship the device to our partner, it is typically returned to you within a week.

• Warranty repairs are fully covered by us.
• For out-of-warranty repairs, you will receive a 5-20% discount through our partner.

Repair in China: If the fault cannot be fixed in Europe, the device will be sent to China. We manage all shipping logistics to and from China.

• Repairs under warranty are completely free of charge.
• For out-of-warranty repairs, a small service fee applies.
  The typical timeframe for a repair in China is 1 to 4 months.

Let's keep calm. Please contact us. We will then check the errors with you. Often these are small software errors and can be easily solved with an update. If it should occur that it really is a hardware error, you can make a warranty claim. You will receive further instructions from us in the following.

In addition to the free shipping of your device to China or an EU partner and the free return of the device, we also offer the possibility to call on our repair partner in Europe for minor defects. This is much faster and completely free of charge for you during the warranty period.

This depends on the update. If it is an official update, you are welcome to install it. If you don't know how to do this, you can always contact us.

However, if you try to install a custom rom, or unlock the device, or if the device is too unlocked or too rooted (except for devices that are already unlocked or rooted, such as Xiaomi devices), it's very possible that the manufacturer will refuse the warranty. This must be decided on a case-by-case basis.

If the device is already defective on receipt, please contact us immediately. Our supplier tests all devices for functionality, but in rare cases it can happen that the goods are damaged during transport. In this case we will provide you with a new device free of charge and we will bear the shipping costs for the replacement and return delivery.

Devices that you purchase from us usually have the manufacturer's warranty. This is 1 year for most companies, but do not worry, even after the warranty we will take care of your repair case.

Orange Glow Inc. Ltd through its suppliers provides a one-year warranty for mobile phones and tablets that malfunction through no fault of the customer. This includes items found to be defective upon arrival.

What is Not Covered
The warranty does not cover accessories, including batteries, chargers, cables, headphones, SD cards, cases, screen protectors, or any promotional items included in the package.

Warranty Exclusions & Void Conditions
Orange Glow Inc. Ltd is not responsible for defects or damage resulting from:

• External causes, accidents, or neglect.
  
• Modifications, repairs, or installations of parts not performed by the official manufacturer or Orange Glow Inc.
  Ltd.
  
• Software errors, viruses, or issues caused by manufacturer software updates.
  
• Improper transport, packaging, or loss during return shipment.
  
• Water damage.
  Furthermore, the warranty is void if any labels or serial numbers on the device or its components have been altered or rendered illegible.

Non-Warranty Repairs
If a repair is needed for an issue not covered under warranty, Orange Glow Inc. Ltd reserves the right to charge the customer for related handling, labour, and material costs.

Sorry, not at this current time.