"Ready for dispatch in 3-5 days" means nothing else than that we have the device in stock or can get it within max. 5 days. After that it will be packed and shipped.

Repair in Europe: If the required parts are in stock locally, the process can be quick. After you submit a warranty or repair request and ship the device to our partner, it is typically returned to you within a week. Warranty repairs are fully covered by us. For out-of-warranty repairs, you will receive a 5-20% discount through our partner.

Repair in China: If the fault cannot be fixed in Europe, the device will be sent to China. We manage all shipping logistics to and from China. Repairs under warranty are completely free of charge. For out-of-warranty repairs, a small service fee applies. The typical timeframe for a repair in China is 1 to 4 months.

Yes, we take extra time and check all devices (excluded are EU warehouse devices) for functions and also the hardware. This includes, for example, camera, GPS, sensor, display and charging tests, as well as an assessment of external defects.

If a new firmware is available for the device, we install it. In case of errors, an exchange will be made before shipment and a new device with full functionality will be sent to the customer. This way we guarantee that our customers only receive faultless devices.

If you do not agree with these tests, we are sorry, but we do it to provide you with a perfect product and reduce any of problems.

Please contact us by using the contact page or via chat. Have your order number ready. We will then check the errors with you, often small software errors can be solved easily with an update. If it really is a hardware error, you can make a warranty claim. You will receive further instructions from us in the following days.

Customers are required to inform themselves about the customs fees and customs regulations in their country. All prices on the website are exclusive of customs duties and import VAT of the respective recipient countries.

For smartphones we only offer Global Priority as a shipping method. The import costs are taken care of. There are no further costs to you. Our partner company is located in Hong Kong and therefore a third country without VAT. Global Priority shipping usually takes 2 weeks, but it is the most cost effective method.

While your new device comes with a standard one-year manufacturer's warranty, please know that our support continues long after it expires. We are committed to helping you navigate any repair needs and will work to ensure a smooth process, providing you with peace of mind and a trusted partner for the life of your product.

Basic differences are as follows:

Xiaomi.EU (Fastboot) = Forum Custom Firmware, no OTA Updates (manual), Saftynet Passed, Widevine Level 1 usually, Multilanguage

Xiaomi.EU (TWRP) = Forum Custom Firmware, OTA Updates, Saftynet Passed, Widevine Level 1, Multilanguage

Xiaomi Global Firmware = official Xiaomi Global Firmware, OTA Updates, Saftynet Failed (in the new versions, therefore no Google Pay), Widevine Level 1 usually

Xiaomi China Original = official Xiaomi China Firmware, OTA Updates, Saftynet Passed, Widevine Level 1 usually, only Chinese + English language


What does no OTA updates (manual) mean for Xiaomi.EU firmware?
- With the Xiaomi.Eu firmware, you download the firmware to your PC, connect your PC to the smartphone, put the smartphone in fastboot mode (volume down + hold power button until the Mitu male appears) and then you can flash the custom rom. There is the first_install file (for Windows, MacOSX, Linux) with which you install the Rom the first time or the update file (for Windows, MacOSX, Linux) with which you can update the system every time. During an update no data is lost, everything remains, only the software is updated.

What does Saftynet Failed or Passed mean?
- The Saftynet test checks whether the device is also intended for banking apps such as Google Pay. If the test fails, Google Pay will not work. Other banking apps might not work either, but that depends on the app. Kontist or ING Diba do work, but DKB refuses the service.

What does Widevine Level 1 mean?
- Every smartphone comes with a Widevine level and this is important for encrypting streaming data. Usually, Netflix, Amazon Prime or Disney+ require Level 1, so everything works without any problems. If a device has Level 3, which can happen with China smartphones, it cannot see the content at all or with Netflix, for example, only with 480p resolution.

Does the Xiaomi.Eu Rom also get updates as long as the Global Rom?
- Yes, usually even longer, because the Xiaomi.eu is based on the official China Rom. This usually comes faster and often has features that the Global does not offer. Xiaomi.eu unpacks this, adds the multilanguage strings (languages) and a few mods and actually releases these on the same day every time Xiaomi does it for the last 10 years.

Which Rom is the right one?
- You can't give a blanket answer to that. If it is important for you to receive constant OTA updates, you should choose the Global, knowing that Google Pay will not work. If functionality is more important to you, you should go for the Xiaomi.eu Rom. The advantage is that both are usually based on the stable firmware, which usually gets updates every few months and becomes rarer and rarer over time. As with all manufacturers, there are a few FIX updates in the first few weeks, then only every few months. And don't worry, if it's May and you don't have the May security package yet, the world won't end and your smartphone will become a holey cheese where any hobby hacker can rule the world right now.

Can I flash the Xiaomi.eu Firmware by myself?
- Of course, it is pretty easy. We found a nice tutorial to help that Click Here

All smartphones and tablets that offer mobile internet and phone calls work without problems in Europe. We also only offer devices that work without problems in non European countries and the rest of the world. To be sure check if the device is compatible with your country.

There are China Mobile versions, but we do not offer them. If you need a corresponding China version, please contact us or note this need in the corresponding order.

If you still have questions about compatibility, get in touch.

Paypal = 1-2 working days

Visa / Mastercard = depends on your bank, but should be credited to your credit card within 1-10 business days

Bank = depends on your bank and country, but in Europe the transaction should be completed in 2-5 working days

USDC / Klarna = 1-2 working days

No, shipping to a packing station or dropshipping address is currently not possible for logistical reasons.

As long as the logistics department has not yet packed the package, you can cancel your order at any time.

Simply contact us via the contact form on our website. Please include the order number in the subject line.

APKmirror.com is a website where you can find most Google apps as pure downloads. There you can download the Google Play Store and since most China smartphones have all Google services on them, this is often enough to use the Google Play Store afterwards.

APKpure.com is a website where you can find most Google Apps as pure downloads. There you can download the Google Play Store and since most China smartphones have all Google services on them, this is often enough to use the Google Play Store afterwards.

No, the European CE mark as we know it is not a (test) "seal", but an administrative mark, which expresses the free marketability of appropriately marked industrial products in the European internal market. If you want to sell the goods as a trader, this mark is important for you. However, if you are a private person, the CE mark is not important for you and should not hinder the importation.

We even give the guarantee that every device will come to you, even if no CE mark is attached. If this is not the case, we will refund the full costs.

Currently TradingShenzhen ships to the following countries: Austria, Bangladesh, Belarus, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iraq, Ireland, Italy, Japan, Laos, Latvia, Luxembourg, Malaysia, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Taiwan, Thailand, Tunisia, United Kingdom, United States, Uzbekistan, Venezuela.

We are very sorry if we cannot ship to your country at this time. This can have many reasons, but mostly it is due to the capabilities of our delivery partner or too many bad experiences with theft. However, our logistics partner is constantly expanding its capabilities and so it may be that we can ship to your country in the near future. Feel free to check back with us for new information.